Do you ship to P.O. Boxes?
No, We require all destinations to be actual street addresses.
What carrier(s) are used to ship my orders?
When are orders shipped?
Orders are processed immediately after payment has been confirmed and shipped within an average of 3 - 4 days.
How can I have a product return?
Once you receive the return authorization information you, (or your customer) can return the product according to the return instruction provided for a full refund less any restocking fees and shipping, depending on the return. Please do not attempt to return any product without going through the proper RMA process. Unauthorized returns may be refused
( thank you).
What information do I need to return a product?
Refunds/replacements will not be processed unless they have a return authorization number (RMA). You must provide the following information when requesting an (RMA) to get the return authorization number and instructions: 1. Reason for the return 2. Replacement or credit
Can I cancel an order?
You are welcome to cancel orders anytime before they are sent to suppliers for fulfillment. Once your order has been paid for, it is normally sent to the supplier for fulfillment almost immediately.
At this point, it is almost likely too late to intercept the processing of your order. However, you can contact the cameraandphotoproduct.com to check and see if your order has been shipped. If your order has already shipped the customer is welcome to refuse the shipment when it is delivered; however, your order may be subject to a 15% - 30% restocking fee from the supplier. The product must be return in the original package, and in good condition, and it must not be open.
When can I receive credit for a return?
Please allow 15 Business (M-F) Days to process your credit from the day the supplier receives the products back into inventory. The cameraandphotoproduct.com Web Store will keep you inform via email as your credit is being processed.
Will the customer get an invoice/receipt with their order?
Not automatically, but a packing slip will be included with all orders. You can get an email receipt for your order.
Do you provide shipping insurance for the orders?
Yes, the suppliers insured the orders.
How can I pay for my orders?
We accept all major credit cards, money order and U.S. Paypal payments from our customers.
Can I reserve products for my customer?
Unfortunately, the suppliers do not allow us to reserve products for orders that have not been paid for. If you would like to ensure the product's availability you may want to pay for the product, and we will keep it in stock for you.
Are your product new or re furbished?
For the most part the products are new and will be shipped in the original packaging . However, there are products that might be refurbished, reconditioned, or liquidated, but we will always let our customers know if the products are refurbished in any way.
Are sales taxes apply to all orders?
Yes, because law requires it.
When will the backorder ship out?
Once the supplier receives more stock of the backordered item the order will be ship.
What can I do to keep my customer satisfied?
The customer will be contacted immediately, and will be informed of the situation, and be provided with other options. You will receive an email if a similar item is available for replacement. Finally, if we are unable to provide a replacement, the customer may get back the full refund. We will be prompt, and courteous to our customers and will treat your situation with professionalism and understanding.
Can I get a full refund on my backorder?
Yes, you may receive a full credit for your backordered product, if the order is cancelled and does not ship.
Is my personal information safe?
We take every precaution to protect our customers' information.
